Check the repair company’s reputation. There might be testimonials from past customers, but how many complaints is the company leaving off of their website? Do a bit of digging online to see how the company operates and what others have to say about them.
Not only do you want a repair company that has been in the restaurant service business for several years, you also want one with technicians who take continuing education courses. Being in business for 50 years doesn’t do you or the repair company any good if they only know how to repair restaurant appliances made 50 years ago and are no longer in use.
Any technician who works on your appliances should be properly and currently insured for your peace of mind as well as theirs. Be sure to ask about it, otherwise you might wind up footing the bill for any damages they cause to your appliances or restaurant.
Appliance technicians should also be factory trained and have the knowledge necessary to take good care of your appliances no matter what brand they might be. While the technician might be familiar with the appliance he’s working on, he might not be fully aware of the nuances of the particular make and model of appliance, which could cause more harm than good.
If your appliance or its parts is still under warranty, will the repair service honor it? There’s no reason that you should have to pay for a faulty part or appliance that should be covered under warranty. Most commercial appliances and parts come with a standard one year manufacture warranty.
The next time you’re in need of a repair of your restaurant appliance, get in touch with a CASCO representative through our Contact Us page. You can also find us on Facebook and Google+.